A blue u-shaped logo appears over a white background. It swirls with a flourish and an animation of a figure riding a bike plays. Food rests in their basket. Text appears.
ON SCREEN TEXT: Jill's story is for illustrative purposes only.
SPEAKER: Jill is like a lot of people. She thinks health care is complicated.
Jill passes a sign post with three directional boards. One with a stethoscope, another with a plus symbol, and another with the letters ER.
SPEAKER: With coverage unknowns and cost surprises. She feels intimidated and skeptical of health plans in general.
Text appears over a blue background.
ON SCREEN TEXT: Only 1 in 3 surveyed said
they trust their health plan
Surveys of Trust in the U.S. Health Care System, ABIM Foundation, May 21, 2021.
A hand puts an apple on a shelf near a window, beside a calendar.
SPEAKER: Although Jill’s concerns may be fairly common, her story is uniquely hers, and it requires an approach designed to address these challenges in a personal way just for Jill. So on day one, Jill is given a custom set of tools. She can flip, click and watch her way to a better understanding of how her plan works.
Text appears.
ON SCREEN TEXT: 54% reported they don't
fully understand what their
current health plan offers
2022 Health Insurance Knowledge Snapshot. Commissioned by Justworks and conducted by Harris Poll, June 2022.
SPEAKER: The idea is to quickly help her feel more comfortable.
She grabs a buzzing cell phone.
SPEAKER: Because once she knows where everything is, she's more likely to find answers when she needs them. Let's say she has been struggling with back pain.
She sits at a desk and rubs her back. Text appears over a white background.
ON SCREEN TEXT: What are you looking to treat?
Icons of a human figure and a clipboard appear. Text under the figure reads "Area of body" and text under the clipboard reads "Type of condition."
SPEAKER: It's second nature for most of us to use search. But with myuhc.com, the results are tailored to Jill.
She types "Back pain" into a search bar. Different doctors and their professions appear.
SPEAKER: Right at the top, she sees the least invasive options that are covered by her plan and evaluated for quality and cost efficiency.
Text appears over a blue background.
ON SCREEN TEXT: 9 in 10 surveyed reported
feeling concerned about the rising cost of health care
Kaiser Family Foundation Health Tracking Poll December 2022: The Public's Health Care Priorities For The New Congress, Dec. 2022.
SPEAKER: Still not even the best planning can help avoid all surprises. That's why proactive support can be so important. If Jill goes outside her network, we let her know. And if she may save money on a prescription or is eligible for a wellness program, we let her know that too.
Two icons of a woman and a man with a headset appear.
SPEAKER: Our people are also looking out for Jill. Advocates have a 360 degree view of Jill's health journey and can help guide her next steps, like enrolling in a clinical program to help manage a chronic condition.
Text appears over a blue background.
ON SCREEN TEXT: 39% of clinical program
enrollees were referred
by advocates
UnitedHealthcare Advocate 4Me performance reporting, full-year 2021.
SPEAKER: Everybody's health journey is different. For Jill and millions of other UnitedHealthcare members, we are working to make it a little bit simpler and a lot more personal.
Text appears over a white background, one word after the other.
ON SCREEN TEXT: Supporting employees with a simpler experience.
A blue u-shaped logo appears over a white background, followed by text.
ON SCREEN TEXT: United Healthcare
There for what matters™
Small dark text appears.
ON SCREEN TEXT: Member journey example for illustrative purposes only. Individual results may vary.
The UnitedHealth Premium designation program is a resource for informational purposes only. Designations are displayed in UnitedHealthcare online physician directories at myuhc.com. You should always visit myuhc.com for the most current information. Premium designations are a guide to choosing a physician and may be used as one of many factors you consider when choosing a physician. If you already have a physician, you may also wish to confer with him or her for advice on selecting other physicians. You should also discuss designations with a physician before choosing him or her. Physician evaluations have a risk of error and should not be the sole basis for selecting a physician. Please visit myuhc.com for detailed program information and methodologies.
Advocate4Me services should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through Advocate services is for informational purposes only and provided as part of your health plan. Wellness nurses, coaches and other representatives cannot diagnose problems or recommend treatment and are not a substitute for your doctor's care. Your health information is kept confidential in accordance with the law. Advocate services are not an insurance program and may be discontinued at any time.
Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.
©2023 United HealthCare Services, Inc. All rights reserved. 23-2166000
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