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Don’t lose benefits
Your health plan renewal date may be coming soon. If you haven’t already, you may need to recertify to keep getting UnitedHealthcare coverage.
Is your address up to date?
Make sure your current address, phone, and email are on file so you’ll get notices about changes to your coverage. Log in at kynect.ky.gov or call 1‑855‑459‑6328 (855-4kynect).
UnitedHealthcare Community Plan of Kentucky
Medicaid
Our plan offers a range of physical and behavioral health benefits. View the benefits below to see all that it offers. It's for people who meet income requirements and are eligible for Kentucky Medicaid. We serve pregnant women, children and young adults to age 21, families and adults.
This plan is available in the following counties:
Adair, Allen, Anderson, Ballard, Barren, Bath, Bell, Boone, Bourbon, Boyd, Boyle, Bracken, Breathitt, Breckinridge, Bullitt, Butler, Caldwell, Calloway, Campbell, Carlisle, Carroll, Carter, Casey, Christian, Clark, Clay, Clinton, Crittenden, Cumberland, Daviess, Edmonson, Elliott, Estill, Fayette, Fleming, Floyd, Franklin, Fulton, Gallatin, Garrard, Grant, Graves, Grayson, Green, Greenup, Hancock, Hardin, Harlan, Harrison, Hart, Henderson, Henry, Hickman, Hopkins, Jackson, Jefferson, Jessamine, Johnson, Kenton, Knott, Knox, Larue, Laurel, Lawrence, Lee, Leslie, Letcher, Lewis, Lincoln, Livingston, Logan, Lyon, Madison, Magoffin, Marion, Marshall, Martin, Mason, McCracken, McCreary, McLean, Meade, Menifee, Mercer, Metcalfe, Monroe, Montgomery, Morgan, Muhlenberg, Nelson, Nicholas, Ohio, Oldham, Owen, Owsley, Pendleton, Perry, Pike, Powell, Pulaski, Robertson, Rockcastle, Rowan, Russell, Scott, Shelby, Simpson, Spencer, Taylor, Todd, Trigg, Trimble, Union, Warren, Washington, Wayne, Webster, Whitley, Wolfe, and Woodford.
- UnitedHealthcare Community Plan of Kentucky
Find providers and coverage for this plan.
Search for doctors, hospitals, behavioral health and other specialists.
Find medications covered by this plan.
Find a pharmacy near you.
Search for a vision center.
Find a dentist near you.
Benefits & features
Asthma and COPD Support
Individual care to help control your asthma or COPD.
You may qualify for care management services if you have asthma or COPD. Including respiratory equipment and supplies.
Choice of Doctor
You will have a primary care physician (PCP) who will be your main doctor. Your PCP is the person you should see for most of your care. This includes checkups, treatments, vaccinations, minor injuries and health concerns. Talk to your PCP about any behavioral health concerns you may have. Your PCP can help you decide the right options for you.
Your PCP is your main doctor for:
- Preventive care.
- Treatment if you are sick or injured.
- Referrals to specialists for certain conditions.
Use the Doctor Lookup tool to see if your doctor is in our network.
If you don’t have a doctor or if your doctor is not in our network, we
can help you find a new one close to you.
Choose a Birth Center
Where you have your baby is an important choice. That's why you can pick from a large network of hospitals across Kentucky.
We also encourage you to tour the hospital's birthing center. This way you will be familiar with it. And you'll be more relaxed when you have your baby.
Diabetes Support
If you have diabetes, we'll help make life a little easier for you. You'll get medicine, supplies and education to help you reach and stay your best. You are also rewarded with gift cards for taking simple steps to manage your diabetes.
If you experience a hospital stay and have diabetes or pre-diabetes, you are eligible to receive 14 home delivery meals post discharge.
Our diabetes program also includes self-care training and classes focused on:
- Planning healthy meals.
- Managing stress.
- Living a healthy lifestyle.
Equipment and Medical Supplies
Your health and safety at home are important.
Our plan covers medical equipment ordered by your doctor. This can include supplies like:
- Hospital beds.
- Oxygen tanks.
- Wheelchairs or walkers.
Foot Care
If you have diabetes or a circulatory condition, good foot care can help prevent much more serious problems. We provide the needed exams to help keep your feet in great shape.
Our podiatry coverage includes routine foot exams for certain conditions.
Healthy First Steps®
When you're pregnant, you receive help and advice from your mom, aunts, sisters and girlfriends. Yet every pregnancy is different. This program will support you through your pregnancy. Get pregnancy and parenting support by calling (toll-free) 1-800-599-5985 (TTY 711).
We can help you:
- Find a doctor for both mother and baby.
- Learn about nutrition, fitness and safety.
- Find out what extra rewards you could be eligible for.
- Learn about breastfeeding questions and resources in your area.
Home Health Care
After surgery or a serious illness—or if you have a disability—you may need extra help with day-to-day tasks. With approval, and ordered by your doctor, our plan covers:
- Time-limited skilled nursing services
- Specialized therapies, including physical therapy, speech-language pathology and occupational therapy
- Home health aide services (help with activities such as bathing, dressing, preparing meals and housekeeping)
- Medical supplies
Hospitalization
This plan pays for all expenses related to a hospital stay, so you can rest and heal.
Our plan covers:
- Inpatient care
- Outpatient care
- Labs, X-rays and other tests
And after you leave the hospital, you are not alone. We make sure you get follow-up care to continue healing at home.
Interpreters
Your doctor and you need to understand each other. Not speaking the same language could make this difficult. We can arrange for a medical interpreter to be at your appointments at no cost (or free).
We also have people in member services who speak more than one language. Chances are, we have someone who speaks your language or they can connect you with our interpreter service which currently supports 200 +/- languages.
Kidney Disease Care
Kidney disease is a serious medical condition. After the kidneys stop working, regular treatments, called renal dialysis or an organ transplant are needed to live. Dialysis uses a machine to clean the blood just like healthy kidneys do.
Our plan includes:
- Dialysis.
- Medications.
- Health education and support.
- Organ transplant if needed.
Lab & X-rays
Knowing what's wrong and finding it early can make all the difference. Our plan covers:
- Labs and testing.
- X-rays, scans and other imaging.
We'll help you get the information needed to improve your health or be at your best.
Language Help
You can receive information in your preferred language. Just ask. We also have people at our customer service centers who speak more than one language. Chances are, we have someone who speaks your language or they can connect you with our interpreter service which covers more than 200 languages.
Medicines
Our plan includes prescription drugs and refills with no copays. We also cover over-the-counter medicines with a written order from your doctor.
And we make getting your medicine easy. You can fill your prescriptions at:
- Local pharmacies
Member Services
Sometimes you might need a little help understanding your health care options. With us, you have someone you can call. We’ll answer your questions simply and completely.
We can also help you find:
- Home care providers
- Dentists and vision providers
- Help finding housing, transportation and other community services
- Locating or changing a Primary Care Provider (PCP)
Mental Health Services for Children and Youth
Problems such as depression and anxiety can also be challenging for children and teens.
There are no costs for covered services. We have therapists and doctors for youth and teens that can address their specific behavioral health or substance use. Help get them extra support to live a heathier life.
Additional Resources:
Kentucky 988 Suicide and Crisis Lifeline: Call 988 or text 988 on your device
Online: Call 988 | KY Suicide, Mental Health, & Substance Abuse Lifeline or https://988.ky.gov
Teens can connect with teens during specific hours: 1-866-833-6546, teenlink@crisisclinic.org, www.866teenlink.org.
Dailystrength.org is an online support resource
that provides over 500 support communities for people facing similar
life challenges, medical conditions and mental health issues.
No Cost for Covered Services
Get the quality health care you deserve at no cost for covered services. You get:
- Care from highly skilled and compassionate doctors.
- Treatments at respected hospitals and clinics.
- Home medical equipment and supplies to help you be at your best.
Nurse Hotline
Medical questions and situations sometimes happen at inconvenient times. When you have questions about your health, you can call a nurse 24 hours a day, 7 days a week, 365 days a year: 1-800-985-3856 (TTY 711).
Our nurses will:
- Listen to symptoms.
- Help with self-care.
- Advise you about getting care at a doctor visit or an urgent care center.
- Help you know when to go to the emergency room.
Nurse Visits
Sometimes continued care is needed after leaving the hospital or urgent care. For example, after a serious illness, surgery or injury. In these cases, a nurse may make home visits to:
- Provide medical care.
- Answer any questions and concerns.
Prenatal Visits
Your pregnancy is a walk you’ll want to make with the help of your
friends, family and a pregnancy doctor, called an Ob-Gyn. With our
plan, you also can receive gift cards for seeing your pregnancy doctor
before and after having your baby.
All the visits at the pregnancy doctor’s clinic are covered, no cost to you. Seeing your doctor at all the visits before and after will help keep you and your baby as healthy as possible.
At these visits, the clinic will:
- Make sure both you and your baby are healthy.
- Explain what to expect at each stage of your pregnancy.
- Answer all of your questions.
We at UHC are excited for you and wish you the best for you and your family.
Programs for Kids and Teens
Kids with positive role models make more healthy choices. That's why we provide free memberships to participating Boys & Girls Clubs in your area.
Along with fun and games, these clubs offer help with:
- Homework.
- Mentoring.
- Coaching.
Quitting Tobacco
The Kentucky Tobacco Quit line gives you one-on-one help to quit
smoking. If you're ready to make a change, call 1-800-QUIT-NOW (1-800-784-8669) to
join. Or visit www.quitnowkentucky.org
for more information about:
- Deciding if you're ready to quit
- Planning to quit
- Staying on track after you quit
Residential Care
After a serious illness, surgery or injury you may need extra nursing and therapy. If needed, our plan covers short stays in a rehabilitation center where you can heal. Included are:
- Nursing home services.
- Help with activities of daily living.
- Physical, occupational and speech therapy.
Shots and Vaccines
Routine shots help protect you from illness.
Our plan covers:
- Recommended shots and vaccines
- Influenza shots
- COVID vaccine
Therapy Services
Physical, occupational and speech therapy can help you recover from a serious injury or illness, or simply reach your full potential.
Our plan provides:
- Occupational therapy.
- Physical therapy.
- Speech therapy.
- In-home therapy.
Transportation
Transportation services:
- Emergency: If you need emergency transportation (an ambulance), call 911.
- Non-emergency: Non-emergency medical transportation is available if you can’t get a free ride to a covered service.
How to get non-emergency transportation
Kentucky Medicaid will pay to take some members to get medical services covered by Kentucky Medicaid. If you need a ride, you must talk to the transportation broker in your county to schedule a trip.
Each county in Kentucky has a transportation broker. You can only use the transportation broker for a ride if you can’t use your own car or don’t have one. If you can’t use your car, you have to get a note for the transportation broker that explains why you can’t use your car. If you need a ride from a transportation broker and you or someone in your household has a car, you can:
- Get a doctor’s note that says you can’t drive.
- Get a note from your mechanic if your car doesn’t run.
- Get a note from the boss or school official if your car is needed for someone else’s work or school.
- Get a copy of the registration if your car is junked.
- Kentucky Medicaid doesn’t cover rides to pick up prescriptions.
For a list of transportation brokers and their contact information, please visit the website www.chfs.ky.gov/dms/ or call Kentucky Medicaid at 1-800-635-2570. For more information about transportation services, call the Kentucky Transportation Cabinet at 1-888-941-7433.
The hours of operation are 8:00 a.m. to 4:30 p.m. ET, Monday through Friday; and 8:00 a.m. to 1:00 p.m. ET, Saturday. If you need a ride, you have to call 72 hours before the time that you need the ride. If you have to cancel an appointment, call your broker as soon as possible to cancel the ride.
You should always try to go to a medical facility that is close to you. If you need medical care from someone outside your service area, you have to get a note from your PCP. The note has to say why it is important for you to travel outside your area. (Your area is your county and the counties next to it).c
Modivcare is a transportation vendor partner who offers non-Emergency stretcher transportation services to UHC KY Medicaid Members. To schedule a ride, Members or Member representatives can call 1-899-918-8996. For the best service, please call at least 1 week in advance of appointment for scheduling needs.
Well Visits
Well visits with your doctor can help you stay healthy. These visits can catch health problems early, so they can be treated. Preventive services include:
- Checkups for children.
- Screenings for adults.
- Well-baby care.
- Care for women expecting a baby.
- Routine shots and tests.
- Mammograms.
There are no copayments for preventive care.
Wellhop for Mom & Baby
Connect with other expectant moms. Get support and information during
your pregnancy and after you deliver. This program is part of your
health plan and there is no extra cost to you.
Here’s how it works:
- Join video conversations every other week with women who have similar due dates and a group leader.
- Chat and share experiences with moms from your group on the Wellhop app or website.
- Visit the Wellhop library. You’ll find articles, videos and more.