Expanded access to care, support and resources

We are expanding your access to care, support and resources to help you navigate through this unprecedented time. We are committed to helping you protect your health by enabling you to get access to the right care including from the comfort of your home.

Members can find resources about coverage and care below.
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Latest updates on COVID-19

UnitedHealthcare is waiving member cost-sharing for the treatment of COVID-19 through May 31, 2020 for its fully-insured Commercial, Medicare Advantage and Medicaid plans. We will also work with self-funded customers who want us to implement a similar approach on their behalf. This builds on the company’s previously announced efforts to waive cost-sharing for COVID-19 testing and testing-related visits, and the expansion of other member services.

Starting March 31, 2020 until June 18, 2020, UnitedHealthcare will now also waive cost-sharing for in-network, non-COVID-19 telehealth visits for its Medicare Advantage, Medicaid and fully-insured Individual and Group market health plans. Again, we will work with self-funded customers who want us to implement a similar approach. The company previously announced we would waive cost-sharing for telehealth visits related to COVID-19 testing, in addition to waiving cost-sharing for 24/7 Virtual Visits with preferred telehealth partners.

Cost-sharing is waived for COVID-19 tests and testing related visits

If you believe you might have been exposed to COVID-19 or have symptoms such as fever, cough or difficulty breathing, call your health care provider right away. Only health care providers can order a COVID-19 test.

We are waiving cost-sharing for COVID-19 testing during this national emergency. And we are waiving cost-sharing for COVID-19 testing related visits during this same time, whether the testing related visit is received in a health care provider’s office, an urgent care center, an emergency department or through a telehealth visit. This coverage applies to Medicare Advantage, Medicaid and fully-insured Individual and Group health plans. 

COVID-19

Access to telehealth

Telehealth gives you access to health care providers from the comfort of your home through digital audio-visual technologies, such as FaceTime, Skype, Zoom or dedicated telehealth applications. We expanded access to telehealth to help you stay in your home and reduce exposure to the virus.

  • 24/7 Virtual Visits through designated telehealth providers: These visits are ideal for urgent care. Our preferred telehealth partners include Teledoc, American Well, Doctor On Demand and other partners. To access your benefit, sign in to your health plan account.

    Medicare Advantage and Medicaid members can continue to access their existing telehealth benefit offered through one of our preferred partners without cost-sharing. For members with a telehealth visit through their employer-sponsored plan, cost-sharing for members will be waived until June 18, 2020.

  • Talk to your health care provider from home: Eligible health care providers can provide a telehealth visit for many of your urgent and non-urgent health care needs. This way, you can stay at home while still receiving the care you need.

    Starting March 31, 2020 until June 18, 2020, we are waiving cost-sharing for in-network telehealth visits for Medicare Advantage, Medicaid and fully-insured Individual and Group health plans, with opt-in available for self-funded employers. Telehealth visits may include:

    • Urgent and routine medical care: Providers can use both interactive audio/video and audio-only.
    • Outpatient behavioral care: Providers can use both interactive audio/video and audio-only.
    • Physical, occupational and speech therapies: Providers must use interactive audio/video technology.

    Cost-sharing will be waived for in-network telehealth visits. Out-of-network and cost-sharing will apply, if applicable. Out-of-network telehealth services will be covered in accordance with your health plan benefits.

    COVID-19 testing related telehealth visit: For COVID-19 testing related visits, we will waive member cost-sharing for in-network and out-of-network telehealth services, including both interactive audio/video and audio only. This coverage is available from March 18, 2020 and throughout this national emergency.

Early prescription refill

If you have UnitedHealthcare prescription drug coverage or an OptumRx pharmacy benefit and need an early prescription refill, you may request one through your pharmacy. Look at your current supply of medications, as well as what you might need in the near future, to decide if you should refill early.

Pharmacy delivery is available through Optum Home Delivery by signing into your health plan account and selecting this option. Pharmacy delivery is also available through several retail pharmacies.

Additional resources for our members

  • Access your health plan account: Sign in to your health plan account to find network health care providers, understand benefits coverage, manage prescriptions and more.
  • Call a UnitedHealthcare advocate: If you have health benefits questions, need help finding a health care provider or would like to talk to a nurse, call the phone number on your UnitedHealthcare member ID card.
  • Get emotional support: In a stressful time, it can be hard to cope. Talking to someone can help.
    • Our emotional support line is here for you to call any time at 866-342-6892. This 24/7 Optum Help Line is staffed by professionally trained mental health experts. It is free of charge and open to anyone.
    • On-demand emotional support is also available to you through Sanvello, a free mobile app that can help you cope with stress, anxiety and depression during the COVID-19 pandemic.

The CDC remains your best resource for COVID-19

The COVID-19 situation continues to quickly evolve. Go to the CDC for the latest information on COVID-19, including how to protect yourself and what to do if you are sick.

If you believe you might have been exposed to COVID-19 or have symptoms such as fever, cough or difficulty breathing, call your health care provider right away. Only health care providers can order a COVID-19 test.

Frequently asked questions

Disclaimer

The benefits described on this website describe federal requirements and UnitedHealthcare national policy. Additional benefits may be available in some states and under some plans.

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