Talk to a doctor from home using telehealth services
Telehealth, also known as virtual care, gives you access to health care providers outside of the provider’s office, such as from home or work. Many providers may offer telehealth visits through your phone or computer for a variety of care needs, including routine or urgent care visits. UnitedHealthcare has options for accessing telehealth with your local providers or UnitedHealthcare’s preferred telehealth partners.
Telehealth visits with your local providers
UnitedHealthcare is committed to helping you get the care you need outside of the doctor’s office with telehealth visits.
UnitedHealthcare Exchange, Individual and Fully Insured Employer-sponsored health plans:
- Cost-share for COVID-19 testing-related telehealth visits: For COVID-19 testing-related telehealth visits, you will have $0 cost-share with in-network and out-of-network providers through the national public health emergency period, currently scheduled to end April 20, 2021.
- Cost-share for COVID-19 treatment via telehealth visits: Coverage for in-network and out-of-network telehealth services related to COVID-19 treatment will be determined by your benefit plan. You will be responsible for any copay, coinsurance or deductible.
- Coverage for telehealth visits not related to COVID-19: Members may have telehealth visits from their home with their network providers. Coverage for in-network and out-of-network telehealth visits not related to COVID-19 will be determined by your benefit plan. You will be responsible for any copay, coinsurance or deductible.
Please note that state-specific rules, regulations and emergency periods do apply and can be found on the UnitedHealthcare provider website or by signing in to your member account. These may vary from federal regulations. If no state-specific exceptions apply, UnitedHealthcare guidelines will apply. Some employer-insured health plans1 have different coverage policies; if you have questions, please check with your human resources benefits team.
UnitedHealthcare Medicare Advantage plans:
- Cost-share for COVID-19 testing-related telehealth visits: For COVID-19 testing-related telehealth, you will have $0 cost-share for in-network and out-of-network visits through the national public health emergency period, currently scheduled to end April 20, 2021.
- Cost-share for COVID-19 treatment via telehealth visits: For COVID-19 treatment via telehealth, you will have $0 cost-share for in-network and out-of-network visits through Feb. 28, 2021.
- Expanded access for telehealth visits not related to COVID-19: For in-network and out-of-network providers, you will have expanded access to telehealth through the national public health emergency period, currently scheduled to end April 20, 2021.
Cost-share for telehealth visits not related to COVID-19 will be determined by your benefit plan. Most UnitedHealthcare Medicare Advantage plans have $0 copays for covered telehealth services. Check your plan materials for details on any copayment, coinsurance or deductible.
Medicaid health plans: For individuals enrolled in UnitedHealthcare Community Plans, state variations and regulations may apply during this time. Please review the UnitedHealthcare Community Plan website and your state’s site for the latest applicable information. If no state-specific exceptions apply, traditional UnitedHealthcare plan guidelines will apply.
Virtual visits for 24/7 urgent care
With Virtual Visits, you can talk to a health care provider online 24/7 for urgent care needs, like seasonal flu, allergies, pink eye and more. Urgent care visits are available through our preferred telehealth partners, including Teladoc, American Well, Doctor On Demand and others.
For many Individual and Group Market health plan members, you can access the Virtual Visit benefit offered through one of the UnitedHealthcare preferred telehealth partners. Virtual Visits not related to COVID-19 testing will be covered according to your plan benefits. If your Virtual Visit is related to COVID-19 testing, your cost-share is $0 through the national public health emergency period, currently scheduled to end April 20, 2021.
For Medicare Advantage and Medicaid members, you can continue to access your existing Virtual Visit benefits offered through one of our preferred telehealth partners without cost-sharing.
Take care of your emotional health
In a stressful time, it can be hard to cope. Talking to someone may help you feel better. Here are some ways to connect and take care of yourself.
- Our free 24/7 emotional support line is here for you to call any time at 866-342-6892. This Optum Help Line is staffed by professionally trained mental health experts. It is free of charge and open to anyone.
- An on-demand emotional support mobile app called Sanvello, is available to many members to help you cope with stress, anxiety and depression. Eligible UnitedHealthcare members must register using their UnitedHealthcare member card.
- The National Suicide Prevention Lifeline offers 24/7 support through an online chat called Lifeline Chat. You can also call 1-800-273-8255 or 1-800-799-4889 (TTY) for support.
- The Crisis Text Line is a free resource available 24/7 to help you connect with a crisis counselor Text “Home” to 741741
Get help to understand your benefits
If you have questions about your benefits, sign in to your health plan account or call the number on your member ID card. We can help you understand your coverage, find a health care provider or connect you with a nurse.
We’re committed to keeping you up to date on COVID-19. We're taking note of your questions and working hard to provide answers. Let us know how we’re doing.
We’re making regular updates to the site. Please check back often for the latest information.
- Your insurance card can help you understand if you are in an employer-insured health plan. If it says, “Administered by United HealthCare Services, Inc.” in the front, lower right corner, you are in an employer-insured plan. Your best resource for detailed health benefit information will be your human resources benefits manager.
This page describes benefits we offer to all members in all states. They also include federal requirements. More benefits may be available in some states and under some plans. We have created rules and practices that may apply to some of our products at this time. The information is a summary and is subject to change. For more information, contact your account representative or call the number on your member ID card. Brands are the property of their respective owners.