Talk to a doctor from home

Telehealth gives you access to health care providers from the comfort of your home. You can use digital audio-visual technologies, like FaceTime, Skype, Zoom or telehealth applications for your visit. We expanded access to telehealth to help you stay in your home and reduce exposure to the virus. 

If you think you might have been exposed to COVID-19 or have symptoms such as fever, cough or difficulty breathing, be sure to call your doctor right away. 

Let's review your telehealth options

Many health care providers may be able to provide a telehealth visit. You can schedule telehealth visits for COVID-19 testing or concerns. It also might be a great option if you need care for other health needs. This way, you can stay at home while still getting the care you need. Watch our video about telehealth to learn what to expect when you visit with a doctor virtually from home. 

Telehealth visits for 24/7 urgent care

Virtual Visits are a way to talk with a health care provider online for urgent care needs, 24/7. These visits are available through our preferred telehealth partners, including Teladoc, American Well, Doctor On Demand and other partners. These visits are ideal for urgent care, like seasonal flu, allergies, pinkeye and more.

Medicare Advantage and Medicaid members can continue to access their existing telehealth benefit offered through one of our designated partners without cost-sharingFor members with a telehealth benefit through their employer-sponsored plan, cost-sharing will be waived until June 18, 2020. Sign in to your health plan account to review your telehealth benefit.

Telehealth visits with your local providers

You can ask your local health care provider if they can provide a telehealth visit. If you don’t have a doctor you see regularly, you can sign in to your health plan account to find a network provider that may be able to offer a telehealth visit. Sign in to your account to find a provider.

Below, you'll find your care options and coverage details for telehealth visits with your local provider. 

Routine medical care visits

If you have other care needs, you may be able to schedule a telehealth visit with your local health care provider for both urgent and non-urgent needs. These visits can be for any of the following:

  • Urgent care or routine medical care (interactive audio/video and audio-only)
  • Outpatient behavioral care (interactive audio/video and audio-only)
  • Physical, occupational or speech therapies (interactive audio/visual only)

Cost-sharing is waived for in-network telehealth visits from March 31, 2020, until June 18, 2020, for members with Medicare Advantage, Medicaid, Individual and Group Market fully insured health plans. We will work with self-funded customers who want us to implement a similar approach. Out-of-network and cost-sharing will apply, if applicable. Out-of-network telehealth services will be covered in accordance with your health plan benefits.

COVID-19 testing-related visit

If you need to schedule a visit for COVID-19 symptoms, telehealth may be a good choice. You can talk with your provider in the comfort of home. We’ve waived cost-sharing for a COVID-19 testing-related visit during this national emergency. This coverage applies to Medicare Advantage, Medicaid, Individual and Group Market health plans.

Dental visits

If you have an urgent dental need, you can call your dental provider to set up a teledentistry visit. If you need assistance finding a dentist, call the phone number on your UnitedHealthcare member ID card and we will help find a provider near you.

Take care of your emotional health

In a stressful time, it can be hard to cope. Talking to someone may help you feel better. Here are some ways to connect and take care of yourself. 

  • Our free 24/7 emotional support line is here for you to call any time at 866-342-6892. This Optum Help Line is staffed by professionally trained mental health experts. It is free of charge and open to anyone.
  • An on-demand emotional support mobile app called Sanvello,is available to help you cope with stress, anxiety and depression during the COVID-19 pandemic. You may access it for free until June 30, 2020.1
  • The National Suicide Prevention Lifeline offers 24/7 support through an online chat called Lifeline Chat. You can also call 1-800-273-8255 or 1-800-799-4889 (TTY) for support. 
  • The Crisis Text Line is a free resource available 24/7 to help you connect with a crisis counselor Text “Home” to 741741

Get help to understand your benefits

If you have questions about your benefits, sign in to your health plan account or call the number on your member ID card. We can help you understand your coverage, find a health care provider or connect you with a nurse.

We're listening

We’re committed to keeping you up to date on COVID-19. We’re taking note of your questions and working hard to provide answers. Let us know how we’re doing.

We’re making daily updates to the site. Please check back often for the latest information. 

Footnote

  1. In order to maintain free access to Sanvello premium after June 30, 2020, eligible UnitedHealthcare members must register using their UnitedHealthcare medical insurance card. Eligible members who have not registered using their insurance information will need to adjust their account appropriately to maintain free access to Sanvello.

Disclaimers

This page describes benefits we offer to all members in all states. They also include federal requirements. More benefits may be available in some states and under some plans. We have created rules and practices that may apply to some of our products at this time. The information is a summary and is subject to change. For more information, contact your account representative or call the number on your member ID card. Brands are the property of their respective owners.