Understand coverage and care for COVID-19
At UnitedHealthcare, we're here to help you understand what's covered and how to get care related to COVID-19. And if you have other health care needs, we're here to help you understand your options for care too. We want to help answer your questions and connect you to the resources that may help support you during this time.
UnitedHealthcare is waiving member cost-sharing for health care provider-ordered COVID-19 testing and the test-related visit during the national public health emergency period, ending July 24, 2020. The testing-related visits include a visit to a health care provider’s office, an urgent care center, an emergency department or a telehealth visit. This coverage applies to Medicare Advantage, Medicaid, Individual and Group Market health plans.
UnitedHealthcare is waiving member cost-sharing for the treatment of COVID-19 for Medicare Advantage, Medicaid, Individual and Group Market fully insured health plans until July 24, 2020. Implementation for self-funded employer customers may vary.
If you have questions about your benefits, sign in to your health plan account or call the number on your member ID card.
How to get a COVID-19 test
If you think you might have been exposed to COVID-19 or have symptoms such as fever, cough or difficulty breathing, call your health care provider right away. In many cases, you can talk to a doctor using telehealth. Learn about telehealth coverage and options.
If your health care provider decides you should be tested for COVID-19, they will order a test for you. If your health care provider has ordered a COVID-19 test for you, use our locator to find a testing center.
Support for our highest risk members
Members who are at high risk may be prescribed self-isolation by their provider. We're here to help those members through isolation and further limit their potential exposure to the virus. The UnitedHealthcare navigation support program provides a dedicated advocate to talk with you and help guide you through the isolation process. They can help you with how to get medications, supplies, food and care. You can also talk with them to learn about available support programs.
Members can access the program by calling the phone number on their member ID card. When you call, let them know your health care provider has prescribed self-isolation.
Based on currently available information from the CDC, older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19.
Additional resources you may access during this time
We've expanded access to a number of services and resources to help support our members during the time of the national public health emergency period.
Talk to a provider from home using telehealth
UnitedHealthcare expanded access to telehealth so you can stay in the comfort of your home and get the right care. Telehealth can be used for both COVID-19 and non-COVID-19 health care needs. If you have an urgent dental need, you may also be able to set up a teledentistry visit. Learn about telehealth coverage and options.
Talk to a nurse
You can call the number on your member ID card to be connected with a nurse if you need help evaluating your risk or are looking for clinical advice and support related to COVID-19. You can also ask the nurse about general health care concerns.
Get early prescription refills
You may ask your pharmacy for an early prescription refill if you have UnitedHealthcare prescription drug coverage or an OptumRx pharmacy benefit. You may ask for these early prescription refills through June 15, 2020. Check your supply to see if you need to ask for a refill.
Pharmacy delivery is available through Optum Home Delivery by signing in to your health plan account. Simply select Optum Home Delivery. Pharmacy delivery is also available through several retail pharmacies.
Take care of your emotional health
In a stressful time, it can be hard to cope. Talking to someone may help you feel better. Here are some ways to connect and take care of yourself.
- Our free 24/7 emotional support line is here for you to call any time at 866-342-6892. This Optum Help Line is staffed by professionally trained mental health experts. It is free of charge and open to anyone.
- An on-demand emotional support mobile app called Sanvello is available to help you cope with stress, anxiety and depression during the COVID-19 pandemic. You access it for free until June 30, 2020. After that date, it will continue to be available to eligible members based on their health plan benefits.1
- The National Suicide Prevention Lifeline offers 24/7 support through an online chat called Lifeline Chat. You can also call 1-800-273-8255 or 1-800-799-4889 (TTY) for support.
- The Crisis Text Line is a free resource available 24/7 to help you connect with a crisis counselor. Text “Home” to 741741
Get help to understand your benefits
If you have questions about your benefits, sign in to your health plan account or call the number on your member ID card. We can help you understand your coverage, find a health care provider or connect you with a nurse.
Frequently asked questions
We are working to reduce administrative work for health care providers. Through May 31, 2020, providers will not need to do a prior authorization with UnitedHealthcare to move members to a different post-acute setting (i.e., long-term acute facilities, inpatient rehabilitation, skilled nursing facility or home health care). The admitting provider simply notifies us within 48 hours of the move. Normal prior authorization requirements will resume June 1, 2020.
Only health care providers can order a COVID-19 test. Call your health care provider right away if you believe you might have been exposed to COVID-19 or have symptoms such as fever, cough or difficulty breathing. To find a testing site, use our locator.
Drive-up testing centers typically include a specially designated area to collect specimens from potentially infected patients. This could include a parking lot, mobile unit or tent. These centers continue to be set up throughout the country by local health systems as a safer, quicker and more efficient way of screening and testing patients.
We’re committed to keeping you up to date on COVID-19. We’re taking note of your questions and working hard to provide answers. Let us know how we’re doing.
We’re making daily updates to the site. Please check back often for the latest information.
- In order to maintain free access to Sanvello premium after June 30, 2020, eligible UnitedHealthcare members must register using their UnitedHealthcare medical insurance card. Eligible members who have not registered using their insurance information will need to adjust their account appropriately to maintain free access to Sanvello.
This page describes benefits we offer to all members in all states. They also include federal requirements. More benefits may be available in some states and under some plans. We have created rules and practices that may apply to some of our products at this time. The information is a summary and is subject to change. For more information, contact your account representative or call the number on your member ID card. Brands are the property of their respective owners.