Our response to COVID-19

Actions we're taking as a company

The health of our members and the safety of those who deliver care are our top priorities. We are taking a number of steps to support members, providers and communities during COVID-19. Highlights of these key actions are summarized below.

Providing over $1.5 billion of additional support for our customers

As a company, UnitedHealth Group is taking action to directly support people affected by the COVID-19 pandemic by providing over $1.5 billion of additional support for our customers. Read news release

These are among the actions being undertaken to provide immediate assistance:

  • For people served by UnitedHealthcare commercial fully insured benefits, credits ranging from 5% to 20% depending upon the specific plan will be applied to premium billings received by customers in June.
  • For people served by UnitedHealthcare under Medicare Advantage plans, all specialist and primary care physician cost-sharing will be waived at least through the end of September.
  • For people served by UnitedHealthcare AARP Medicare Supplement policies, we will provide both new and renewal premium price stability and support.
  • For people served by UnitedHealthcare Medicaid plans, the company is accelerating funds to state partners and critical care providers to serve more people and expanding its Housing+Health and homeless support programs, providing shelf stable food and baby formula.

COVID-19 testing and treatment

Expansion of telehealth access

UnitedHealthcare continued its temporary cost-share waiver for telehealth services, as described in telehealth options in our COVID-19 Resource Center

Expansion of member resources

We provide updated information, programs and support to help our members manage during the national public health emergency.

Additional programs to help improve access to care

Programs and communications have been developed to help inform and support our members, providers and partners and connect them to the resources they may need.

Actions to support providers

We’re working to improve access to care, decrease your administrative processes and help address the short-term financial pressure that may be caused by the national public health emergency. 

Our mission to combat COVID-19

Here are several actions we have taken to help our customers, consumers and employees have the support they may need during the national public health emergency.

  • Launching  ProtectWell™, an innovative return-to-workplace protocol that enables employers to bring employees back to work in a safer environment. ProtectWell™ incorporates Centers for Disease Control and Prevention (CDC) guidelines and the latest clinical research to limit the spread of COVID-19 by screening employees for symptoms and establishing guidelines to support the health and safety of the workforce and workplace. Read news release
  • A UnitedHealth Group study helped clear the path for self-administered COVID-19 tests, which are now FDA approved. Read news release
  • Dedicating senior executives to major scientific discovery and relief efforts, including Sir Andrew Witty, president of UnitedHealth Group and CEO of Optum to co-lead a global effort of the World Health Organization (WHO), in partnership with key stakeholders, to accelerate the development of a COVID-19 vaccine. Read news release
  • A study completed by UnitedHealth Group with the Yale School or Medicine suggests that older COVID-19 patients with hypertension who were taking angiotensin-converting enzyme (ACE) inhibitors may have a lower risk of COVID-19 hospitalization. A clinical trial will follow as a next step. Read news release
  • UnitedHealth Group was chosen by the U.S. Department of Health and Human Services (HHS) to help reimburse health care providers and facilities who have conducted COVID-19 testing or provided COVID-19 treatment for uninsured individuals. To support this program, we worked with HHS to launch an educational website, toll-free support line and a new portal. Visit educational website
  • UnitedHealth Group is honored to have been asked to assist HHS in distributing, as directed by HHS, an initial $30 billion in emergency funding to health care providers seeking assistance under the Federal CARES Act. This effort has been vital to maintaining the health and readiness of our health care system, and we’re pleased to have the opportunity to support it. Read news release
  • UnitedHealth Group has paid out $23.8 million through a nationwide employee program that helps cover the cost of emergency child care for kids aged 12 and under, accounting for 238,000 days of child care to date. Read news release
  • Organizing our cafeteria and food service teams to make meals for those in need – more than 75,000 meals per week in Minneapolis-St. PaulGreensboro, Hartford and Las Vegas
  • We deployed 700 Advance Practice Clinicians to serve members and patients on telehealth lines
  • To address health disparities, we’re piloting a scalable mobile and local testing program that works with local partners to provide testing and wrap-around services including food, health and safety kits and education designed to meet the unique needs of disadvantaged communities in Los Angeles, Philadelphia, Orleans Parish and Navajo Nation

In addition, UnitedHealth Group has committed nearly $75 million to fight COVID-19 and support impacted communities, including health care workers, hard-hit states and localities, seniors, and those experiencing homelessness and food insecurity. A few highlights of the financial commitments we've made include:

  • The United Health Foundation and AARP Foundation have launched a $5 million partnership to address social isolation and food insecurity among seniors during the COVID-19 pandemic. Read news release
  • UnitedHealth Group is donating $5 million to support a federally sponsored program, led by Mayo Clinic, seeking to accelerate and expand the availability of investigational convalescent plasma treatments for COVID-19 patients nationwide. Read news release
  • UnitedHealth Group is investing $10 million to fight the COVID-19 pandemic internationally and support impacted communities in countries where its UnitedHealthcare and Optum businesses operate, including in Brazil, Chile, Colombia, India, Ireland, Peru, Philippines and Portugal. Read news release
  • UnitedHealth Group was proud to support frontline health care workers through the TaylorMade Driving Relief charity golf match, where we donated $3 million to the American Nurses Foundation and CDC Foundation. Find out more about TaylorMade Driving Relief
  • We're donating $12.3 million in Empowering Health grants to help expand access to care. Read news release

Our mission—to help people live healthier lives and to help make the health system work better for everyone—guides the work we do each day and is central to the actions we’re taking to help people through COVID-19. Download a one-page review of the UnitedHealth Group COVID-19 response

This is a dynamic situation and we will continue to post changes, support and updates on the COVID-19 sections of UHC.com and UHCprovider.com

We're listening

We’re committed to keeping you up to date on COVID-19. We’re taking note of your questions and working hard to provide answers. Let us know how we’re doing.

We’re making daily updates to the site. Please check back often for the latest information. 

Footnote

  1. This date is subject to change based on federal or state guidance.
  2. In order to maintain free access to Sanvello premium after June 30, 2020, eligible UnitedHealthcare members must register using their UnitedHealthcare medical insurance card. Eligible members who have not registered using their insurance information will need to adjust their account appropriately to maintain free access to Sanvello.

Disclaimer

This overview describes benefits we offer to all members in all states. They also include federal requirements. More benefits may be available in some states and under some plans. We have created rules and practices that may apply to some of our products at this time. The information is a summary and is subject to change. For more information, contact your account representative or call the number on your member ID card.